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This is the Xen Confluence FAQ repository for the solutions to every computing problem known to man!


Solutions to frequently asked questions


Space Index

Total number of pages: 74

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Page: 2 Step Verification (2FA)
Increase your account security by activating Google's 2-Step Verification feature. Also known as 2 Factor Authentication (2FA), this tool adds an additional layer of protection when signing into your Google account. When activated, users will be required


Page: Acceptable Use Policy
eduroam_dark.png Acceptable Use Policy By joining the eduroam service as a user you shall be deemed to accept these conditions of use: When using the eduroam service, you shall always comply with local laws that regulate the use of the service. You shall
Page: Add Link to Image
How to insert a link on your images The editor window will contain the following toolbar. ckeditor_toolbar_2.png Upload the image of your choice by clicking on the toolbar icon inside the red square. When you mouse over the toolbar icon inside the red squ
Page: Adding Favorites to your Phone
favorites.png Adding Favorites to your Phone
Page: Antivirus
Siena Owned Computers Siena owned Windows computers provided by ITS already have Microsoft System Center Endpoint Protection enabled and protecting these systems. Personal Computers Note: Prior to installing any new antivirus program, existing third-party
Page: Automatic Reply
1. Log into Gmail Account. 2. In the right hand corner, click the “Settings” cogwheel and select “Settings.” notifications1.jpg 3. Scroll to the bottom until you see “Vacation Responder." automatic reply(1).jpg 4. Select the circle next to "Vacation respo



Page: Calendar Scheduling Features
Peek at calendars and automatically add guests: Now, when you add a calendar in the “Search for people” box, you can temporarily view coworkers’ calendars. Creating a new event then automatically adds those people as guests to your meeting and might sugge
Page: Calendar Sharing
In Google Calendar, you can have multiple calendars that you add events to. Each calendar can have different sharing settings. Share an existing calendar You can share the main calendar for your account, or another calendar you created. Note: You can only
Page: Calendar/Resource
Ways to add someone else's calendar/organization resource Add using an email address On your computer, open Google Calendar On the left side, next to “Other calendars,” click Add
Page: Calendars
Siena Master Calendar Siena's Master Calendar is available at The Master Calendar allows you to filter events by Event Type(s), Loc
Page: Campus Printing
The-PaperCut-logo.jpg In a continual effort to support Siena College’s mission of sustainability, Community Living and ITS have been working together to enhance the printing experience for the Siena community while also limiting the amount of waste. The c
Page: Campus Printing FAQs
Papercut at Siena. Frequently asked questions What is PaperCut? PaperCut is the print system used at Siena that helps reduce waste and increases print security in our libraries and computing labs. After printing from a computer or device, your job will be
Page: Canvas Phishing Response
Hi! Unfortunately, you provided your information on a phishing email exercise. No worries! The phishing simulation was done by Information Technology Services (ITS) as announced in the Digest
Page: Channel Guide
Siena Cable Channel Lineup (Rev. 3/8/2021) Digital Channel Description 3rd Party QAM Tuner Channel (e.g. 3500STBII or AT103B) 23 - 1 ABC HD 001 23 - 2 CBS HD 002 23 - 3 My4 003 24 - 1 CW HD 004 24 - 2 FOX HD 005 25 - 1 NBC HD 006 25 - 2 PBS HD 007 26 - 1
Page: Chrome Remote Desktop
Pre-Configuration Requirements Chrome Remote Desktop is a function of Google Chrome. It allows you to remotely access your office computer from within a Chrome Browser. Your office computer must be powered on and the sleep settings must be disabled in or
Page: Clear Browser Cache
Chrome: Press Control-Shift-Delete > Browsing Data > Select Time Range - "All Time" > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data Firefox: Press Control-Shift-Delete > Click "Cache" and "Browsing & Download H
Page: Conferencing
Siena offers multiple solutions for conferencing. Web Audio/Video Solutions Google Meet Zoom Conferencing
Page: Confidential Email
Open an email sent with confidential mode With Gmail confidential mode, users can help protect sensitive information from unauthorized or accidental sharing. Confidential mode messages protect your information as they don't have options to forward, copy,
Page: Creating a Signature
1. Log into Gmail account, by going to google and clicking the "Sign in" button to the right of the 9 dot Google Launcher. google sign in.jpg 2. Click the settings cogwheel, then click "Settings." notification- for settings(1).jpg 4. Scroll down until you
Page: Creating Contact Lists
1. Log in your Gmail account. 2. Click on "Mail” in top left corner of your inbox, then Click “Contacts." creating contact lists.jpg 3. Click on “New Group” (on left hand side below “My Contacts”). contact lists 3.jpg 4. Name the New Group. contact lists
Page: Creating Folders
1.Log into your email account. 2.Select the emails you want to move into a folder by clicking the boxes on the left hand side of the emails. creating folders1.jpg 3. Once you have your emails selected several icons will appear at the top of your inbox. Cl


Page: Daily Digest
Overview The Siena College Daily Digest system consolidates all announcements and campus-wide messages into a single daily digest. The Digest contains submitted posts sorted by selected category. The individual posts include a title, with a link to the fu
Page: Delegated Contacts
Give another user access to your contacts You can give other users in Siena permission to access and manage your contacts. These users can add and update your contacts with information, for example, names, phone numbers, and addresses. Granting access to
Page: Delegated Mailbox Access
Shared Mailboxes are accessed as separate inboxes in Google Mail. Once a shared mailbox has been delegated to someone, it may take up to 24 hours for it to appear for the delegate/manager. If you are expecting access to a delegated account, but do not see
Page: Device Registration
networkreg.jpg Your computer must be registered to use Siena's network. In addition, you must agree to abide by Siena's Computing Use Policy. Until you are register
Page: Disable Private Wi-Fi Address
Starting with iOS 14, Apple provides a new security feature called Private Address. This helps protect your private data while on public or unfamiliar Wi-Fi networks. Every device has their own, built-in address. This new feature randomly creates a new ad
Page: Drive Ownership Transfer
Transfer file ownership Step-by-step instructions for how to give file ownership to another person. By default, you're the owner of every document you create and of every file that you sync or upload. However, you can transfer ownership of Google document


Page: eduroam
eduroam_dark.png Siena’s participation in eduroam allows members of the Siena community to seamlessly connect to free wireless when they visit other eduroam participating institutions world-wide. Similarly, it provides seamless access to the Siena wireles


Page: Find Device MAC Address
Below you will find instructions on how to find the MAC address (aka physical address, hardware address, wifi address, ethernet address) of the most common devices we see on campus. If your device is not listed or our instructions don't match it exactly,


Page: Google Mail (Gmail)
Work faster and collaborate better with powerful email features. Create and send email, reply to threaded email conversations, and organize your inbox. PDF Download Write an email On your computer, go to Gmail In the top left, cl
Page: Google Meet
Google Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. Full Instructions and Support
Page: Google Tips
G Suite for Education G Suite for Education is the same set of apps that you know and love—Gmail, Docs, Drive, Calendar, Hangouts, and more— but designed with new intelligent features that make work easier and bring teachers and students together. Because
Page: Groups
You can use Google Groups to not only share information, but also as distribution lists and collaborative inboxes. Here's how to create a group: Go to Google Groups Near the top left corner, click Create group. Select a name fo


Page: HD Cable TV
"COAX WIRED" CABLE TV IN YOUR ROOMS AND LOUNGES The residence halls are equipped with digital HD cable TV powered by Spectrum, providing over 100 HD and music channels. The ResNet HD Cable TV service is active and does not require sign-up, activation, or
Page: How to get out of Do Not Disturb
Hit the More button then, Hit Away button AWAY button suftbuttons.png until the Do Not Disturb banner on the phone goes away. Let the announcement complete after every press. If you hit the button in rapid succession it will cause the phone/ line to ge
Page: How to Map a Network Drive
Windows 10 Map a network drive to get to it from File Explorer in Windows without having to look for it or type its network address each time. 1. Open File Explorer from the taskbar or the Start menu, or press the Windows logo key + E. 2. Select This PC
Page: How to place Multiple Calls on Hold
hold button.JPG How to place Multiple Calls on Hold
Page: How to Set your Voicemail greetings
How to Set your Voicemail greetings


Page: International Travel Security
Foreign intelligence entities, which may include foreign governments, corporations, and their proxies, are actively targeting information, assets, and technologies that are vital to U.S. national security, global competitiveness, and personal security. A


Page: Job Offer Reponse
Hi! Unfortunately you provided your information on a phishing email exercise. No worries! This was done by ITS as announced in the Digest as a learning exercise. None of your data was collected and results remain anonymous. We just wanted to show a plaus



Page: Logging Off
The method for logging out of a Windows 10 computer is slightly different than logging out of a Windows 7 computer. ITS has provided several easy methods for logging off. On the desktop of all Siena Windows 10 computers is a yellow icon with the picture o


Page: Mac Troubleshooting
Known Issue Mac computers will occasionally experience difficulties connecting to wireless networks using 802.1X security. Here are five possible solutions for resolving problems connecting a Mac computer to the eduroam wireless network. Important Note:
Page: Mail Merge
Yet Another Mail Merge (YAMM) Siena College has licensed the "Yet Another Mail Merge" (YAMM) add-on for Google Apps to help our community send an email from your Siena Google Mail account to different recipients. Our enterprise plan allows various feature
Page: Microsoft Office
Siena has a campus agreement with Microsoft for the Office Suite. As part of that agreement, Microsoft makes Office 365 Education available to our community for no cost. Click here for the complete download and installation instructions
Page: Mobility Print
Mobility print allows you to print natively from your personal computer to student use printers using Siena’s PaperCut print management service. Mobility print supports macOS, Windows, iOS, Android, or Chrome device Learn how to set up to print https://w


Page: New Employee Information
General Information All Siena employees are given a network login and e-mail address. If you haven't received one already, please have your supervisor complete the Account Request Form. You will receive initial account information via a hardcopy letter,



Page: Parking a Call
Parking a Cal
Page: Password Reset
eduroam Password Reset Instructions iOS (iPhone, iPad and iPod) Select Settings > Wi-Fi Select info iconiphoneinfo.png. Select Forget this Network. Reconnect to the broadcasted SSID eduroam. In the Username field, enter your full Siena email address. In t
Page: Password Reset Information
Information Technology Services (ITS) has implemented a password management system - known as the Password Reset Portal - which will allow users to reset their own password when they have forgotten it. Before the Password Re
Page: Phishing
Phishing emails A phishing attack happens when someone tries to trick you into sharing personal information online. What phishing is Phishing is usually done through email, ads, or by sites that look similar to sites you already use. For example, someone
Page: Phone Basics
Phone Basics
Page: Phone Spoofing
What Is Spoofing? Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Scammers often use neighbor spoofing so it appears that an incoming call is coming from a local number, or
Page: Phones
Most phone functions require you to be on campus to manage. Please use VMware Horizon View if you are off campus and need to change something. References Phone Basics Quic
Page: Print Release
When you print from a College computer in a resident student or public space, your print job will not print out immediately. It goes into a temporary holding queue. A printed document will only stay in the holding queue for four (4) hours. You can then re


Page: Quick Start Reference Guide
Quick Start Reference Guide


Page: RDP Windows Gateway
NOTE: The RDP Windows Gateway is for business users only. Needs to be requested from ITS ahead of time. Pre-Configuration Requirements Contact ITS ahead of time to make sure that you have Remote Desktop access to your office Windows computer and that you
Page: Recovering Archived and Deleted Messages
1. Click on “All Mail” located to the left under your folder names, or search for a particular message using the search bar. all mail.jpg 2. Open the message that you want to “unarchived." 3. Choose the “move to inbox” option.
Page: Remote Access
ITEMS NEEDED Identify the computer that you will use to work remotely Laptop, power adapter or a working desktop at home Ensure that your personal computer is updated and secure Office computer’s tag#


Page: Security Awareness
SIENA ITS STAFF WILL NEVER ASK FOR YOUR PASSWORD OR OTHER CONFIDENTIAL INFORMATION VIA EMAIL Siena College has implemented many security mechanisms to protect data. One of the most important mechanisms is security awareness training across the Siena Coll
Page: Send Email from Alternate Address
Gmail lets you send messages with another of your email addresses listed as the sender instead of your Gmail address. This feature helps you manage multiple accounts from the Gmail interface; it works only if you already own the email account linked to th
Page: Sending a fax using the User Control Panel
To send a fax using the User Control Panel
Page: Shared Drive
Shared Drive is not a replacement for a user’s My Drive, but another system for group data management. In short, Shared Drive is a file-sharing platform centered around Shared objectives. Shared Drives can be shared to Groups or Users with varying levels
Page: Show Desktop
If you do a lot of multitasking, your screen gets covered in different windows. But what do you do when you need to find that icon or folder on the desktop or you just want to hide the clutter? You could go hit the minimize button on all your open windows
Home page: Siena College ITS FAQ
siena-logo_the_education_for_a_lifetime.png How To Get Help This site was developed to provide instruction and assistance with common tasks performed by students, faculty, and staff. Should you need further assistance we would be hap
Page: Siena College Phone Number Prefixes
Siena College Phone Number Prefixes
Page: SienaAir
SienaAir is the unencrypted wireless SSID used across campus. Most major school systems are available from this system, but not all. It will require you to register your device through the Network Registration Portal This sho


Page: TV Compatibility
INFORMATION ON TV MANUFACTURER AND MODELS SUPPORT FOR QAM TUNING Most major brand flat screen TVs manufactured after 2006 support both ATSC (Advanced Television Systems Committee) and QAM (quadrature amplitude modulation) digital tuners. ATSC is used to



Page: VMware Horizon View
Faculty, Staff, Administrators and authorized Students can utilize VMware Horizon to access virtual Windows 10 desktops for remote access. From a modern browser browse to You will be presented with two optio
Page: Voicemail menu
Voicemail menu


Page: Web Print
Web print allows you to upload files and print from your personal computer to student use printers using Siena's PaperCut management service. Requirements Your device must be connected to the on-campus eduroam Wi-Fi network Web print supports file upload
Page: Windows 10
Windows 10 is a Microsoft operating system, designed to be run on Windows-compatible computers. Windows 10 is now the preferred Siena college Windows Operating System. New computers will come with Windows 10, teaching podiums will run Windows 10, and mos
Page: Windows Troubleshooting
You may experience connectivity issues or performance issues when you connect a mobile PC that is running Windows to a wireless access point Symptoms You may experience random connectivity issues when you connect a Windows-based mobile PC to certain Wi-Fi
Page: Wireless




Page: Zoom Conferencing
Overview Zoom is a cloud-based video conferencing platform that can be used for video conferencing meetings, audio conferencing, meeting recordings, and live chat. Instructions and Support


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