Open an email sent with confidential mode

With Gmail confidential mode, users can help protect sensitive information from unauthorized or accidental sharing. Confidential mode messages protect your information as they don't have options to forward, copy, print, or download messages or attachments.


If the sender used confidential mode to send the email:


I'm using my Siena account

  1. Open the email.
  2. If sender does not require a SMS passcode:
  3. If sender requires a SMS passcode:


I'm using a non-Siena email account

  1. Open the email. Select the link View the email.
  2. A new page will open. Select Send passcode.


Possible Issues

  1. Email has expired: The sender might've deleted the email or removed your access before the expiration date. Contact the sender to give you more time or to resend the email.
  2. Wrong Account:  Make sure you're signed into the correct Google Account that's associated with the recipient email. Then, try to open the email again.



Send messages & attachments confidentially

Note: The ability to send messages in confidential mode is not currently available to all users.  However, all Siena users can receive confidential email.

  1. On your computer, go to Gmail.
  2. Click Compose.
  3. In the bottom right of the window, click Turn on confidential mode .
    Tip: If you've already turned on confidential mode for an email, go to the bottom of the email, then click Edit.
  4. Set an expiration date and passcode. These settings impact both the message text and any attachments. 
  5. Click Save.

Remove access early

You can stop your recipient from viewing the email before the expiration date.

  1. On your computer, open Gmail.
  2. On the left, click Sent.
  3. Open the confidential email.
  4. Click Remove access.